{"id":1241,"date":"2024-09-21T00:22:12","date_gmt":"2024-09-21T00:22:12","guid":{"rendered":"https:\/\/www.idealogic.com.co\/frequently-asked-questions-faqs\/"},"modified":"2024-10-16T16:15:32","modified_gmt":"2024-10-16T16:15:32","slug":"frequently-asked-questions-faqs","status":"publish","type":"page","link":"https:\/\/www.idealogic.com.co\/en\/frequently-asked-questions-faqs\/","title":{"rendered":"Frequently Asked Questions FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1241\" class=\"elementor elementor-1241 elementor-1020\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4be1df4d e-flex e-con-boxed e-con e-parent\" data-id=\"4be1df4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64e30ecb e-con-full e-flex e-con e-child\" data-id=\"64e30ecb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2a981f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3a2a981f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQs)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e8d4b1 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6e8d4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Answers to common questions about services, processes and support.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73b2da05 elementor-widget elementor-widget-accordion\" data-id=\"73b2da05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1941\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1941\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What technical support do we provide after service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1941\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1941\"><p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A\/\/ The technical support we provide after service is designed to ensure that our solutions continue to perform optimally and to address any issues that may arise. This includes: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\"><b>Remote and Onsite Support:<\/b><span style=\"font-weight: 400;\"> Depending on the situation, we offer remote assistance to resolve issues quickly and on-site support when needed.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\"><b>Upgrades:<\/b><span style=\"font-weight: 400;\"> We take care of software updates to keep your systems up to date and running without interruption.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\"><b>Customized Support:<\/b><span style=\"font-weight: 400;\"> We have a dedicated support team that knows your specific environment and can provide quick solutions tailored to your needs.<\/span><\/li>\n<li style=\"text-align: justify;\"><strong>Regular Reports:<\/strong><span style=\"font-weight: 400;\"> We send periodic reports detailing system performance and any interventions made, keeping you informed about the status of your technology.<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1942\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1942\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What industries have you worked with?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1942\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1942\"><p><span style=\"font-weight: 400;\">R\/\/ Public and private sector, with a focus on the public sector<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1943\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1943\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the process to contact them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1943\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1943\"><p><span style=\"font-weight: 400; text-align: justify;\">R\/\/ To contact our services, please follow these steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\">\n        <b>Access website:<\/b><br \/>\nAccess our official website where you will find detailed information about our services and contact.\n    <\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\">\n        <b>Contact Form:<\/b><br \/>\nFill out the contact form available on our website with your data.\n    <\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\">\n        <b>Send an Email:<\/b><br \/>\nYou can send us an email to<br \/>\n<a href=\"mailto:comercial@idealogic.com.co\"><b>comercial@idealogic.com.co<\/b><\/a><br \/>\n        <span> with your inquiry or service request. Be sure to include key details about your project or needs so that we can provide you with a more accurate response. <\/span>\n    <\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"3\">\n        <b>Call Our Customer Service Number:<\/b><br \/>\nCall our customer service number <b>(601) 742 74 38.<\/b><br \/>\n        <span> to speak directly with one of our representatives. We are available to answer your questions and arrange an initial meeting. <\/span>\n    <\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQs) Answers to common questions about services, processes and support. What technical support do we provide after service? A\/\/ The technical support we provide after service is designed to ensure that our solutions continue to perform optimally and to address any issues that may arise. This includes: Remote and Onsite Support: Depending [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1241","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/pages\/1241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/comments?post=1241"}],"version-history":[{"count":1,"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions"}],"predecessor-version":[{"id":1242,"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/pages\/1241\/revisions\/1242"}],"wp:attachment":[{"href":"https:\/\/www.idealogic.com.co\/en\/wp-json\/wp\/v2\/media?parent=1241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}